it proses cobit 3

COBIT Control Objectives
7.7	Final acceptance test
7.8	Promotion to production
7.9	Post implementation review
Deliver and Support
DS1	Define and manage service level
1.1	Service level management framework
1.2	Definition of services
1.3	Service level agreements
1.4	Operating level agreements
1.5	Monitoring and reporting of service level achievements
1.6	Review of services agreements and contracts
DS2	Manage third-party services
2.1	Identification of all supplier relationship
2.2	Supplier relationship management
2.3	Supplier risk management
2.4	Supplier performance monitoring
DS3	Manage performance and capacity
3.1	Performance and capacity planning
3.2	Current performance and capacity
3.3	Future performance and capacity
3.4	IT resources availability
3.5	Monitoring and reporting
DS4	Ensure continuous service
4.1	IT continuity framework
4.2	IT continuity plans
4.3	Critical IT resources
4.4	Maintenance of the IT continuity plan
4.5	Testing of the IT continuity plan
4.6	IT continuity plan training
4.7	Distribution of the IT continuity plan
4.8	IT services recovery and resumption
4.9	Offsite backup storage
4.10	Post-resumption review
DS6	Identify and allocate costs
6.1	Definition of services
6.2	IT accounting
6.3	Cost modeling and charging
6.4	Cost model maintenance
DS7	Educate and train users
7.1	Identification of education and training users
7.2	Delivery of training and education
7.3	Evaluation of training received
DS8	Manage service desk and incidents
8.1	Service desk
8.2	Registration of customer queries
8.3	Incident escalation
8.4	Incident closure

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it proses cobit 2

COBIT Control Objectives
10.2	Project management framework
10.3	Project management approach
10.4	Stakeholder commitment
10.5	Project scope statement
10.6	Project phase initiation
10.7	Integrated project plan
10.8	Project resources
10.9	Project risk management
10.10	Project quality plan
10.11	Project change control
10.12	Project planning of assurance method
10.13	Project performance measurement, reporting, and monitoring
10.14	Project closure
Acquire and Implement
AI1	Identify automated solution
1.1	Definition and maintenance of business functional and technical requirements
1.2	Risk analysis report
1.3	Feasibility study and formulation of alternative courses of action
1.4	Requirement and feasibility decision and approval
AI3	Acquire and maintain technology infrastructure
3.1	Technological infrastructure acquisition plan
3.2	Infrastructure resource protection and availability
3.3	Infrastructure maintenance
3.4	Feasibility test environment
AI4	Enable operation and use
4.1	Planning for operational solutions
4.2	Knowledge transfer to business management
4.3	Knowledge transfer to end users
4.4	Knowledge transfer operations and support staff
AI5	Procure IT resources
5.1	Procurement control
5.2	Supplier contract management
5.3	Supplier selection
5.4	IT resources acquisition
AI6	Manage changes
6.1	Change standard and procedures
6.2	Impact assessment, prioritization and authorization
6.3	Emergency changes
6.4	Change status tracking and reporting
6.5	Change closure and documentation
AI7	Install and accredit solution and changes
7.1	Training
7.2	Test plan
7.3	Implementation plan
7.4	Test environment
7.5	System and data conversion

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