it proses cobit 4

*IT PROSES COBIT BERSUMBER PADA ARTIKEL digital_20289870-S-Dwi Rizki Kesumawardhani.docx

COBIT Control Objectives
DS10	Manage problems
10.1	Identification and classification of problems
10.2	Problem tracking and resolution
10.3	Problem closure
10.4	Integration of configuration, incident and problem management
DS11	Manage data
11.1	Business requirement for data management
11.2	Storage and retention arrangements
11.3	Media library management systems
11.4	Disposal
11.5	Backup and restoration
11.6	Security requirements for data management
DS13	Manage operations
13.1	Operations procedures and instructions
13.2	Job scheduling
13.3	IT infrastructure monitoring
13.4	Sensitive documents and output devices
13.5	Preventive maintenance for hardware
Monitor and evaluate
ME1	Monitor and evaluate IT performance
1.1	Monitoring approach
1.2	Definition and collection of monitoring data
1.3	Monitoring method
1.4	Performance assessment
1.5	Board and executive reporting
1.6	Remedial actions
ME4	Provide IT governance
4.1	Establishment of an IT governance framework
4.2	Strategic alignment
4.3	Value delivery
4.4	Resource management
4.5	Risk management
4.6	Performance measurement
4.7	Independent assurance

Continue Reading

it proses cobit 3

COBIT Control Objectives
7.7	Final acceptance test
7.8	Promotion to production
7.9	Post implementation review
Deliver and Support
DS1	Define and manage service level
1.1	Service level management framework
1.2	Definition of services
1.3	Service level agreements
1.4	Operating level agreements
1.5	Monitoring and reporting of service level achievements
1.6	Review of services agreements and contracts
DS2	Manage third-party services
2.1	Identification of all supplier relationship
2.2	Supplier relationship management
2.3	Supplier risk management
2.4	Supplier performance monitoring
DS3	Manage performance and capacity
3.1	Performance and capacity planning
3.2	Current performance and capacity
3.3	Future performance and capacity
3.4	IT resources availability
3.5	Monitoring and reporting
DS4	Ensure continuous service
4.1	IT continuity framework
4.2	IT continuity plans
4.3	Critical IT resources
4.4	Maintenance of the IT continuity plan
4.5	Testing of the IT continuity plan
4.6	IT continuity plan training
4.7	Distribution of the IT continuity plan
4.8	IT services recovery and resumption
4.9	Offsite backup storage
4.10	Post-resumption review
DS6	Identify and allocate costs
6.1	Definition of services
6.2	IT accounting
6.3	Cost modeling and charging
6.4	Cost model maintenance
DS7	Educate and train users
7.1	Identification of education and training users
7.2	Delivery of training and education
7.3	Evaluation of training received
DS8	Manage service desk and incidents
8.1	Service desk
8.2	Registration of customer queries
8.3	Incident escalation
8.4	Incident closure

Continue Reading