it proses cobit 3

COBIT Control Objectives
7.7	Final acceptance test
7.8	Promotion to production
7.9	Post implementation review
Deliver and Support
DS1	Define and manage service level
1.1	Service level management framework
1.2	Definition of services
1.3	Service level agreements
1.4	Operating level agreements
1.5	Monitoring and reporting of service level achievements
1.6	Review of services agreements and contracts
DS2	Manage third-party services
2.1	Identification of all supplier relationship
2.2	Supplier relationship management
2.3	Supplier risk management
2.4	Supplier performance monitoring
DS3	Manage performance and capacity
3.1	Performance and capacity planning
3.2	Current performance and capacity
3.3	Future performance and capacity
3.4	IT resources availability
3.5	Monitoring and reporting
DS4	Ensure continuous service
4.1	IT continuity framework
4.2	IT continuity plans
4.3	Critical IT resources
4.4	Maintenance of the IT continuity plan
4.5	Testing of the IT continuity plan
4.6	IT continuity plan training
4.7	Distribution of the IT continuity plan
4.8	IT services recovery and resumption
4.9	Offsite backup storage
4.10	Post-resumption review
DS6	Identify and allocate costs
6.1	Definition of services
6.2	IT accounting
6.3	Cost modeling and charging
6.4	Cost model maintenance
DS7	Educate and train users
7.1	Identification of education and training users
7.2	Delivery of training and education
7.3	Evaluation of training received
DS8	Manage service desk and incidents
8.1	Service desk
8.2	Registration of customer queries
8.3	Incident escalation
8.4	Incident closure